Suspending / Unsuspending an Order

Order Suspension is a useful feature available to Al Shahba Technology FZCO Resellers, which they can use in the event of non-payment, fraudulent transactions, etc. In this status, the Order remains in the database but is inactive and the functionality associated with it can not be used. This Order cannot be accessed or managed, unless it is Unsuspended.

To Suspend / Unsuspend an Order

1. Login to your Control Panel, Search for the domain name for which you have purchased this Order and go to the Order Information view. 1

2. Here,

   • To Suspend the Order:

     1. Click the Suspend link.

     2. Select Suspend for Suspension and enter the Reason for Suspension.

     NOTE

     • The reason for Suspension will be visible to your immediate Customer/Sub-Reseller (depending upon whether the domain name belongs to your immediate Customer or your Sub-Reseller's Customer) in the Order Information view of the domain name, from within their Control Panel.

     • In case of a Weebly order, the website will be unpublished when the order is suspended.

   • To Unsuspend the Order:

     1. Click the Unsuspend Order button.

     2. Select No Restriction.

3. Click the Update button.