Renewing Orders in Bulk

Apart from individually renewing domain names, you may glimpse all expiring domain names and Renew the same in bulk from within your Control Panel.

• If an Order is Suspended, you will have to first get it Unsuspended before proceeding further. Contact our Support Team at http://support.alshahbatech.com to have the Order Unsuspended.

• For Resellers: If an Order is Suspended by either you or Al Shahba Technology FZCO, it needs to be first Unsuspended, before you may proceed.

• If a Domain Registration Order is Locked, you may still Renew it.

Renewing Orders Individually 

 

Product and Domain Name Extension Specific Conditions 

 

Instructions for Customers

1. Login to your Customer Control Panel. 1

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Manage Orders and then click List/Search Orders. This would list all Orders under your Customer account.

       Searching Orders 

     • Select the Orders you wish to renew and then click thebutton.

     NOTE

     • You may also provide a list of domain names / Order IDs in the BULK ACTIONS page, which can be reached by clicking theicon in the LIST OF ORDERS page.

     • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the RESULTS/PAGE drop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Renew.

     • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

     • Click thebutton.

3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

   NOTE

   • Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

      

     Invalid Orders include:

     • Suspended Orders

     • Locked Orders

     • Orders under Redemption Period

     • Orders already renewed for maximum permissible tenure

     • Orders of Product types for which Bulk Renewal is not supported

   • This tool does not support renewal of premium domains. If a premium name is added on the bulk renewal page, the price displayed at the time of renewal may not be the actual renewal price and the action will fail. Premium domains should be renewed from the Domain Overview page by following the instructions on this page.

   Renewal Duration

4. Upon selecting the intended duration, click the Renew Orders button.

5. A Bulk Invoice will be raised for the Renewal of the Orders. You may choose to settle it immediately or at a later stage from the List of Pending Invoices and Debit Notes, which can be access by pointing to My Billing in the Menu and then clicking Pending Payment.

   NOTE

   If you do not have sufficient funds in your Account, you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these Orders.

Instructions for Resellers

1. Login to your Reseller Control Panel. 2

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

       Searching Orders 

     • Select the Orders you wish to renew and then click thebutton.

     NOTE

     • You may also provide a list of domain names / Order IDs in the BULK ACTIONS page, which can be reached by clicking theicon in the LIST OF ORDERS page.

     • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the RESULTS/PAGE drop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Products -> Bulk Tools and then click Bulk Renew.

     • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

     • Click thebutton.

3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

   NOTE

   • Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

      

     Invalid Orders include:

     • Suspended Orders

     • Locked Orders

     • Orders under Redemption Period

     • Orders already renewed for maximum permissible tenure

     • Orders of Product types for which Bulk Renewal is not supported

   • This tool does not support renewal of premium domains. If a premium name is added on the bulk renewal page, the price displayed at the time of renewal may not be the actual renewal price and the action will fail. Premium domains should be renewed from the Domain Overview page by following the instructions on this page.

   Renewal Duration

4. You need to choose one of the option as below:

   • Keep Customers' Invoice(s) pending: Through this option, you can choose to renew the Orders while keeping the Customers' Invoice(s) pending. This helps remind your Customer(s) to settle these Invoice(s).

   • Dont create Customers' Invoice(s): Select it if you wish to renew the Orders and do not want the system to generate Customers' Invoice(s). Use this option if you have already received payment for renewing these Orders.

5. Click the Renew Orders button to place a Bulk Renewal Action.

Tracking your Bulk Renewal Action

• You can track the status of your Bulk Renewal Action from the Running Bulk Actions page.

  Additional Information

  Listing all Bulk Actions that are currently running in your Account

• You may execute or cancel your Customers' Bulk Renewal actions that are pending execution, from the Running Bulk Actions page.

• You will receive a detailed report of your Bulk Renewal action once the process completes.

Bulk Actions Limit