Changing your Personal Identification Number (PIN)

When you sign up for a Customer Account with Al Shahba Technology FZCO, an email containing the Account details will be sent to you. The Account details include a numeric code known as Personal Identification Number (PIN). The PIN will also be listed in the Customer Profile Details view, which can be accessed by clicking the  icon at the top right corner of the page and then clicking Your Account & Security within your Customer Control Panel. Al Shahba Technology FZCO may request you to authenticate yourself through this PIN, when you request support.

You can easily modify your Personal Identification Number (PIN) by following the below process:

1. Login to your Control Panel. 1

2. Click on theicon at the top right corner of the page and then click on Your Account & Security.

3. On the Account & Security page, under the Security section, click on View / Change your PIN.

4. In the modal window click on the Change link and enter a new PIN.

   NOTE

   You need to consider the following, in relation with your Personal Identification Number (PIN):

   • The PIN should consist of 4 numeric characters.

   • Change the PIN on a regular basis.

   • Avoid using a PIN that contains personal information (social security number, birth date, etc.).

   • Avoid using repeating (1111) or sequential (1234) numbers.

   • Pin cannot start with '0'

   • Do not disclose your PIN to any unauthorized person.

5. Click on the Change PIN button to submit your change.